During open enrollment, we are all working through a busy time. Here are some tips and ideas for getting the help that you need from your MIBS Specialist. During this very busy time, please be aware that your MIBS Broker Service Specialist each work with hundreds of agents and can receive many requests per day via email, voicemail, faxes and mail. With each communication, the Specialist has to listen, read, identify, research and analyze data to respond to you with accurate and complete information. Being able to clearly communicate can make a huge difference. When you ask a question and provide all information in the first request to your Specialist, it will help them get back to you with an answer quickly. In order to get an accurate and timely response from your Specialist, follow these suggestions: Email Subject line If the email is a follow up from a prior email, reply to the original email so it is all in the same place Includes name of insured/member (if employee, group name) and account number Information in subject line should be directly related to the content of the email [...]

During open enrollment, we are all working through a busy time. Here are some best practices for getting the help that you need from your MIBS representative. During this very busy time, please be aware that your MIBS Customer Service Representatives (CSRs) each work with hundreds of agents and can receive many requests per day, via emails, voice messages, faxes and mail.  With each communication, the CSR has to listen, read, identify, research and analyze data to respond to you with accurate and complete information. This is when being clear communicators can make a huge difference. When you ask a question and provide all information in the first message to a CSR, they can come back to you with an answer quickly. In order to get an accurate and timely response from your CSR, follow these suggestions:  Email Subject line Includes name of insured/member (if employer, provide group name) and account number Make sure that the group name is correct (not an abbreviation or shorthand) Information in subject line should be directly related to the content of the email Example: If the email is a follow up from a [...]

It is almost open enrollment and we are all preparing for this busy season. During this very busy time, please be aware that your MIBS Customer Service Representatives (CSRs) each work with hundreds of agents and can receive many requests per day, via emails, voice messages, faxes and mail.  With each communication, the CSR has to listen, read, identify, research and analyze data to respond to you with accurate and complete information. This is when being clear communicators can make a huge difference. When you ask a question and provide all information in the first message to a CSR, they can come back to you with an answer quickly. In order to get an accurate and timely response from your CSR, follow these suggestions:  Email Subject line includes name of insured/member (if employee, group name) and account number Information in subject line should be directly related to the content of the email Example: If the email is a follow up from a prior email, reply to the original email so it is all in the same place Information in Email The email itself should include details of request including [...]